Customer Management Coordinator

• Waxman Group is hiring a Customer Management Coordinator for a new and meaningful role within the organization. This is a cross-functional and strategic position, responsible for leading the company’s customer management domain from a process, managerial, and business perspective, with a strong focus on strategic customers. This role has a direct impact on how the company works with its customers and on positioning Waxman Group as a true business partner.

Responsibilities

• Design and implement a customer management model and a consistent working standard throughout the project lifecycle
• Work cross-functionally with senior management, division managers, and project managers
• Collect, analyze, and present customer-related insights and data
• Lead initiatives to improve customer experience and satisfaction
• Conduct customer satisfaction surveys
• Operate and manage the customer application
• Measure, monitor, and drive continuous improvement processes in customer management

Requirements

• Strong analytical skills and a systems-thinking approach
• Ability to lead cross-functional processes and work independently
• Excellent interpersonal and communication skills with a strong service- and business-oriented mindset
• Previous experience in customer management, process management, or cross-functional roles – a significant advantage